Solutions to common problems encountered when running the Glendale Aurora App on your device.
Most problems occur because you refused the app access to your location or notifications. No amount of refreshing, uninstalling or re-installing
of the app will fix these. You must follow the instructions that are given below to resolve these issues.
IMPORTANT
DO NOT ATTEMPT TO UNINSTALL AND RE-INSTALL THE APP (UNLESS INSTRUCTED TO). THE PROBLEM IS YOUR PHONE, NOT THE APP.
Constantly Getting Blue DO NOT REFRESH Popup
This is because you are constantly either refreshing the screen or closing/re-opening the app. This is normally because you are using BACK
for everything instead of learning to use the other buttons on the device.
Android
Three-Button Navigation
There are three buttons on the bottom of your screen: BACK, HOME, APP LIST
Do NOT use BACK for everything. Learn to use the MIDDLE button instead (HOME).
If you open Glendale App then use BACK to return to the home screen, you closed the app. Press the HOME (middle) button instead.
To switch from Glendale to Facebook and back to Glendale, without triggering a blue popup, the steps are: MIDDLE -> Glendale -> MIDDLE ->
Facebook -> MIDDLE -> Glendale.
Two-Button Navigation
There are two buttons on the bottom of your screen: BACK, HOME
Do NOT use BACK for everything. Learn to use the HOME button instead.
If you open Glendale App then use BACK to return to the home screen, you closed the app. Press the HOME button instead.
To switch from Glendale to Facebook and back to Glendale, without triggering a blue popup, the steps are: HOME -> Glendale -> HOME ->
Facebook -> HOME -> Glendale.
Gesture Navigation
I recommend you switch this on in the phone settings instead of using two or three button navigation. It is much easier to use.
Do NOT swipe from the left bezel (back gesture) to go BACK to the home screen, swipe up from the bottom bezel instead. Using the back
gesture to return to the home screen closes the app.
You can easily switch between apps by swiping right on the bottom edge of the screen.
When you swipe up slowly from the bottom bezel and get the apps list, do not flick them away to get to the home screen. That closes them.
Just touch between the thumbnails to get to the homescreen. Swipe up fast to get straight to the homescreen.
Notifications
Learn not to click on notifications as that causes the app to re-load. Just swipe them away and go into the app normally.
Refreshing
Do not refresh the screen. The app will automatically load fresh data as fast as it is able to. It cannot freeze in any way that can be
resolved by refreshing the screen.
Location-Related Issues on Apple Devices
There are some less obvious location-related problems affecting Apple devices
Report buttons for cloudy, aurora, nothing, etc. are missing.
Times shown on the app look wrong, inaccurate or wrong timezone.
You get a pop-up to approve location every time you open the app.
At bottom of app, your geographic position is blank.
Your geographic position shows 'LOCATION BLOCKED'.
At bottom of app, your geomagnetic position is close to the equator.
iPhone
Go to 'Settings'.
Then 'Privacy & Security'.
Then 'Location Services'.
Then 'Find My'.
Enable 'Share My Location'.
Access To Location or GPS is Blocked
The app requested permission to use your location and you said 'never'. This will prevent you from making sighting reports, getting
accurate twilight/sun/moon times and seeing the Iceland, Scandinavian, Canadian or Australasian versions of the app.
The latest iPhones/iPads block location by default, so you have to unblock it manually to use the app.
iPhone
Go to 'settings'.
Go to 'privacy'.
Go to 'location services'.
Set the 'Safari Websites' tab to allow location access 'while using the app'.
On iPhone 18+, try this:
Settings
General
Apps
Safari
Location
Then change the default from 'Ask' to 'Allow'.
If that fails, or you don't have that setting, try this:
Click the icon that is three vertical dots in the top right of Chrome.
Click 'Settings'.
Click 'Site Settings'.
Click 'Location'
Click 'aurora-alerts.uk'
Grant permission to use your location (always).
Chrome or Firefox on PC
Click the small padlock on the left of the address bar.
Click 'location'
Select 'allow always'.
Notifications are Blocked
The app requested permission to send you alerts using push notifications but you said 'never'. This will prevent you from
enabling or receiving alerts from the app directly to your Android device or Chrome browser or PC.
Click the tiny padlock on the left of the address bar.
Click Permissions.
Enable Notifications (and location if it is off).
Solution 2
If you tried solution 1 and notifications are definitely enabled in the settings yet the app still says that you have blocked them then you will need to
uninstall and re-install the app to resolve this:
In the app, make a note of your name, email and password in the 'Your Details' section. You will need these later to log back in.
Follow the steps at the top to re-install the app.
If the above doesn't work, drag the Glendale App tile and drop it onto the wastebin. Uninstalling the app and re-installing it again is the only option.
Android
Power down and re-start your phone*.
Open the app.
OK any popup messages.
Wait 30s.
A green box pops up at the bottom of the screen asking you to update.
Click 'Update Now'.
* If you know the difference between actually closing an app and switching apps, you can close the app and re-open it rather than shutting
down the device.
The app just opens to a blank, white screen with an error message at the top or you need to make a full, clean re-install to fix a more serious corruption.
iPhone / iPad
Go to 'Your Details'.
Make a note of your details exactly as they are entered.
Open your Apple device 'settings'.
Click 'safari'.
Click 'advanced'.
Click 'website data'.
Find glendale app / aurora alerts uk.
Remove all website data.
Open the Glendale App.
Re-enter your details, exactly how they were before.
Android
Go to 'Your Details'.
Make a note of your details exactly as they are entered.