Glendale Skye Auroras

Technical Support

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Technical Support

Solutions to common problems encountered when running the Glendale Aurora App on your device.

Most problems occur because you refused the app access to your location or notifications. No amount of refreshing, uninstalling or re-installing of the app will fix these. You must follow the instructions that are given below to resolve these issues.

Updating a Device Stuck on an Old Version

The app is displaying a message telling you that you must upgrade to a new version or Andy has told you that you need to update.

iPhone / iPad

  1. Open the Glendale App.
  2. Go to the 'Your Details' panel.
  3. Make a note of your details exactly as they are entered.
  4. Open your Apple device 'settings'.
  5. Click 'safari'.
  6. Click 'advanced'.
  7. Click 'website data'.
  8. Find glendale app / aurora alerts uk.
  9. Remove all website data.
  10. Open the Glendale App.
  11. Re-enter your details, exactly how they were before.

Android

  1. Open the app
  2. Refresh the page, as follows:
    • Scroll to the top of the app.
    • Keep scrolling as if you are trying to reach something off the top of the screen.
    • A spinner will appear and the screen will re-load.
    • You should now be on the right version but, if not, continue to next step.
  3. Close the app.
  4. Repeat until version changes.
  5. If this still does not work, open Chrome.
  6. Visit https://aurora-alerts.uk/.
  7. Refresh the page.

Make a Clean Re-Install

The app just opens to a blank, white screen with an error message at the top or you need to make a full, clean re-install to fix a more serious corruption.

iPhone / iPad

  1. Open your Apple device 'settings'.
  2. Click 'safari'.
  3. Click 'advanced'.
  4. Click 'website data'.
  5. Find glendale app / aurora alerts uk.
  6. Remove all website data.
  7. Open the Glendale App.
  8. Re-enter your details, exactly how they were before.

Android

  1. Open the Chrome App.
  2. Press the small padlock at left of address bar.
  3. Press 'Site Settings'.
  4. Press 'clear & reset all website data'.
  5. Refresh the screen.
  6. Open the Glendale App.
  7. Re-enter your details, exactly how they were before.

Access To Location or GPS is Blocked

The app requested permission to use your location and you send 'never'. This will prevent you from making sighting reports, getting accurate twilight/sun/moon times and seeing the Iceland or Scandinavian versions of the app if you are outside the UK.

iPhone

  1. Make sure your location/GPS is on.
  2. Go to 'settings'.
  3. Click 'general'.
  4. Click 'reset'.
  5. Click 'reset location services'.
  6. Close & re-open the app.
  7. Grant permission to use your location (always).

Android

  1. Make sure your location/GPS is on.
  2. Open the Chrome App.
  3. Go to https://aurora-alerts.uk
  4. Click the icon that is three vertical dots in the top right of Chrome.
  5. Click 'Settings'.
  6. Click 'Site Settings'.
  7. Click 'Location'
  8. Click 'aurora-alerts.uk'
  9. Grant permission to use your location (always).

Chrome or Firefox on PC

  1. Click the small padlock on the left of the address bar.
  2. Click 'location'
  3. Select 'allow always'.

Notifications are Blocked

The app requested permission to send you alerts using push notifications but you said 'never'. This will prevent you from enabling or receiving alerts from the app directly to your Android device or Chrome browser or PC.

iPhone

  1. iPhones are unabled to receive push alerts.
  2. Install the Twitter App.
  3. Follow @SkyeAuroras
  4. Click the cog in Twitter and enable notifications.

Android

  1. Open the Chrome App.
  2. Go to https://aurora-alerts.uk
  3. Click the icon that is three vertical dots in the top right of Chrome.
  4. Click 'Settings'.
  5. Click 'Site Settings'.
  6. Click 'Notifcations'
  7. Click 'aurora-alerts.uk'
  8. Grant permission to send you push alerts.

Chrome or Firefox on PC

  1. Click the small padlock on the left of the address bar.
  2. Click 'notifications'
  3. Select 'allow'.

Not Receiving Alerts or Notifications

iPhone

  1. iPhones are unabled to receive push alerts.
  2. Install the Twitter App.
  3. Follow @SkyeAuroras
  4. Click the cog in Twitter and enable notifications.

Android

  1. See 'Notifications are Blocked' (above) and make sure they are enabled.
  2. Make sure that your details are entered in the 'Your Details' section.
  3. On the app, click the 'disable alerts' button
  4. Click 'enable alerts' to re-enable them again.
  5. You will be sent an alert to confirm that they are working correctly.

Notification Popups Missing on Windows 10

Desktop

  1. Open the Chrome Browser.
  2. Go to chrome://flags
  3. Search for 'notifications'.
  4. Set 'Enable Native Notifications' to 'Disabled'.
  5. Restart Chrome when requested.